Information for your upcoming visit
This page contains key information you will find of assistance in planning your visit.
If you’re unable to find specific information, please don’t hesitate to reach out to our team in Hokkaido.
| YOUR SUITE
How far in advance can I book a stay?
You can book up to 240 days in advance. The deadline for reservations is 8:00 p.m. two days before your stay.
Do you have connecting rooms?
We are sorry, but we do not have connecting rooms. For groups, we assign rooms as close as possible to other group members, so please make your request at the time of your booking.
Do you have pet-friendly rooms?
Unfortunately, we do not have rooms for staying with pets.
Do you offer stay packages without meals?
All our packages include breakfast and dinner. Discounts are not offered for waiving meals.
Do you have early check-in and late check-out?
Yes, you can check in early or check out late depending on the booking situation before and after your stay.
Additional fees are charged depending on the time of use, so please contact us in advance.
Can I bring non-staying guests into my room?
Please meet with visitors on the lobby floor.
Can I choose my room or floor number?
We will note your request but cannot guarantee that your request will be granted. We will prepare a room to satisfy your request as much as possible based on occupancy and the booking situation.
What are your room types and how many rooms do you have?
Deluxe Suite (68 m2) 19 rooms
Corner Suite (71 m2) 4 rooms
Deluxe Corner Suite (90 m2) 2 rooms
Premium Suite 2 Bedrooms (137 m2) 1 room
26 rooms total
Do you have smoking rooms?
Smoking is prohibited inside our building. Please use our outdoor smoking area.
Do you have barrier-free rooms?
Although we do not have barrier-free rooms, we have rooms with minimal steps.
If you require a wheelchair indoors, we will suggest a room that is as easy to use as possible. Please contact us in advance.
Up to how many guests can stay in your rooms?
Only the Premium Suite can accommodate a maximum of 6 guests. All other room types accommodate 4 guests.
Do you offer Japanese-style or Western-style rooms?
We offer Japanese-Western style rooms. Our rooms are furnished with tatami mats as well as beds, tables, and sofas.
Are your rooms furnished with beds or futons?
Beds are furnished in the bedroom.
For 3 or more guests, we will prepare an extra bed or futon in the living room.
What size beds do you have?
Our permanently-furnished beds are 1100 mm x 2000 mm.
Our extra beds and futons are 970 mm x 2000 mm.
Do you have king size beds?
Our Premium Suite has a 2200 mm x 2000 mm bed in one room.
We have other room types where you can change a twin to a king size bed.
However, our bedding is limited in stock, so please make your request early.
We also offer Hollywood twins (two beds pushed together).
Do you offer pajamas?
We can provide both yukatas and pajamas.
Do you offer room service?
Unfortunately, we do not offer room service.
Do you provide shower chairs?
We have shower chairs, steps to help you get into the bathtub, and anti-slip mats. Please book these items in advance.
I need assistance bathing. Can you help with that?
We unfortunately do not offer support by hotel staff.
Please arrange for a family member or a qualified person to assist you.
Do you offer amenities such as toothbrushes and razors?
We offer shampoo, conditioner, body soap, bar soap, toothbrushes, hairbrushes, razors, cotton, cotton swabs, hair ties, and shower caps. Cosmetics are available for female guests.
Do you have clocks in the room or inside the building?
There is a small alarm clock in the guest room and another in the changing area of the public bath. Other than that, there are no clocks throughout the property.
Please wind down and forget about the time.
Is there a refrigerator in the room?
Yes, you will find a refrigerator with complimentary drinks.
Is mineral water provided?
We provide pitchers of tap water that meets the water quality standards from upstream Toyohira River, the water source.
Can I choose my pillow?
We can provide buckwheat husk pillows, pipe pillows, and memory foam pillows upon request. Please let us know in advance as availability is limited.
Do you offer baby beds (cribs)?
Yes, we also have diaper bins, child toilet seats, step stools, baby bottle sterilizers and bath support chairs.
As the quantities are limited, please let us know in advance if you would like to reserve any of them.
| DINING
Can I dine in my room?
Both breakfast and dinner are served at the restaurant.
I have allergies.
We can accommodate your allergies. Please give us details by 8:00 p.m. two days before your visit. We cannot accommodate requests made after that time or on the day of your visit. Please be advised that the kitchen, cooking utensils, and tableware are shared. We may decline your request if we determine that there may be cross-contamination.
Can I eat at the restaurant without staying overnight?
We are sorry, but restaurant dining is only available to staying guests.
Are rates cheaper without meals?
All stays are with breakfast- and dinner-inclusive packages.
We do not offer discounts for waiving meals.
What are the meals like?
Dinner is a kaiseki meal. Breakfast is Japanese-style.
Do you offer a Western-style breakfast?
We serve Japanese-style breakfast.
How much is the teppanyaki?
An additional fee of 18,645 yen per adult will apply.
Advance reservations are required. Please check availability at least two days prior to your visit.
Can you prepare additional menu items?
It depends on the content. Please contact us at least 7 days in advance.
Do you have a dress code at the restaurant?
We do not have a dress code, but we kindly ask you to refrain from wearing pajamas to our restaurant.
Can I bring alcohol into the restaurant?
Please note that a corkage fee will be charged.
The fees are 5,000 yen per bottle for bottles up to 750 ml and 8,000 yen from the second bottle; and 8,000 yen per bottle for bottles from 751 ml, such as magnum and 1.8 L bottles, and 11,000 yen from the second bottle.
A service charge and consumption tax are added separately.
Please refrain from bringing spirits and distilled alcohol.
Are meals the same for multiple nights?
The dinner menu changes daily.
Can you prepare baby food?
We cannot prepare baby food, so please prepare it yourself.
If you bring it to our restaurant, you can ask our staff to warm it up.
Do you have lunch service?
We are sorry, but we are not open for lunch.
Can I add meals for children sharing bedding?
We offer two types of meal sets for children.
Advance reservation is required by 8:00 p.m. two days prior to your stay.
For more details, please feel free to contact us.
Do you have private rooms at the restaurant?
Yes, we have private rooms available, however, please kindly note that we are unable to guarantee them in advance.
We will record your request and do our best to accommodate it based on availability on the day of your stay.
I am staying for an anniversary. Can you prepare flowers and cakes?
We can make arrangements with shops outside our hotel. Please contact us at least 5 days in advance, taking into account circumstances such as shop holidays.
Can you prepare Halal meals?
We will ask you for details of your restrictions and try to accommodate you to the best of our abilities. The kitchen, cooking utensils, and tableware are shared, so shared facilities restrictions cannot be accommodated.
Please kindly contact us at least 7 days in advance. We cannot accommodate requests made after that time or on the day of your visit
Can you prepare vegetarian meals?
We can accommodate your request for an additional fee.
As ingredient arrangements may vary depending on the request, please kindly contact us at least 7 days in advance. We cannot accommodate requests made after that time or on the day of your visit
I have several dietary restrictions.
Would it be possible to accommodate them?
If your request requires a special menu, additional charges will apply.
Please kindly contact us at least 7 days in advance.
What are your restaurant’s service hours?
Breakfast 07:00-10:00 (last entry at 09:30)
Dinner 17:30-21:00 (last entry at 20:00)
I cannot arrive before 8:00 p.m. Can I dine at your hotel?
If you are arriving after 8:00 p.m. due to flight arrival times, etc., we can prepare a light meal served in your room.
Please make a reservation in advance.
| ACCESS
Do you offer a shuttle service from New Chitose Airport, JR Sapporo Station, etc.?
If you use the local bus (Jotetsu Bus), we offer a shuttle service to the nearest bus stop. Please let us know your arrival time in advance. It is convenient to come directly by taxi or rental car.
Are there local buses?
The Jotetsu Bus “Kappa Liner” from JR Sapporo Station is a convenient option.
An internet discount is available, please make your reservations and credit card payments directly online.
You can also use the Jotetsu Bus from Makomanai Station on the municipal subway.
For both options, please get off at the “Jozankei Jinja-mae” bus stop, which is about a five-minute walk from our hotel.
Depending on the time of day, shuttle service between the bus stop and the hotel may be available upon prior request.
Can large buses be parked?
Large buses cannot enter the property.
We will provide shuttle service between the nearest large bus parking area and the hotel.
Large parking spaces for buses must be reserved in advance, so please let us know as early as possible.
Can you arrange a taxi?
Taxis can be arranged by phone or via our hotel website. Please book by three days before use.
There are special fares from New Chitose Airport and Sapporo Station north exit.
| FACILITIES
How many floors do you have?
Our top floor is the 5th floor. Our entrance is on the 3rd floor.
Do you have a lounge?
We have a lounge that is available 24/7. Complimentary drinks and snacks are provided.
Do you have a bar?
Yes, our bar is located in the lounge on the 3rd floor and is open from 4:00 p.m. to 9:00 p.m.
Can I watch BS broadcasts on TV?
Yes, you can watch BS broadcasts.
Do you have a fitness gym?
Yes, we have a gym that is available 24/7.
Can I rent training wear and shoes?
Please bring your own training wear and shoes.
Do you rent out wheelchairs?
Yes, we have three wheelchairs. Please book in advance.
We request you to put on a special tire cover when you use our wheelchair indoors.
Do you have a parking lot?
We offer complimentary parking for 16 vehicles on our premises.
Please let us know in advance if you are visiting with multiple vehicles.
Can I park a camping car?
Please contact us in advance to reserve a parking space.
Do you offer a laundry service?
Please use the coin-operated laundry located about 20 minutes by car from our hotel.
| SPA & ONSEN
Can I request a massage?
Yes, treatments are outsourced to our hotel.
Please consult in advance to confirm availability.
What are your SPA service hours?
2:00 p.m. to 23:00 p.m. (end of treatment). Last entry is at 22:00.
Can I receive treatments in my room?
Treatments are offered not in guest rooms but at our salon.
Can I use the public bath on a day trip?
We are sorry, but this bath is only available to guests staying at our hotel.
Can I use the public bath even if I have a tattoo?
If the tattoo can be covered with a small sticker, you can put the sticker on your tattoo and enjoy your bath. Stickers are sold at the front desk. If your tattoo exceeds the size of the sticker, please enjoy the hot spring in your room.
What does the public bath have?
There is an indoor bath, an outdoor bath, and a sauna.
There is no cold bath, so please take a cold shower after the sauna.
A fence has been set up around the outdoor bath to protect your privacy.
Please note that a view is not available.
Do you switch use of the men’s and women’s public baths?
There is no switching of the men’s and women’s baths depending on the day or other operations.
Is the public bath hot spring water?
Yes, it is hot spring water. The indoor bath is a free-flowing bath, just like in the guest rooms, but the outdoor bath is a circulating bath.
The outdoor bath is a circulating bath to take into consideration the natural environment where there are insects and to keep the water temperature constant during the harsh winter.
Are towels provided in the public bath?
Towels are provided in the public bath.
Are basic skincare products available in the women’s public bath?
Cleansing oil, toner and serum are provided.
What are the public bath service hours?
You can use the bath at any time except during cleaning hours (10:30 a.m. to 2:30 p.m).
Is the bath in the guest room hot spring water?
It is a free-flowing hot spring (not a circulating type).
The source water is quite high at 85 to 90 degrees, so water is added before supplying.
Is the bath in the guest room an open-air bath?
It is not an open-air bath but an indoor view bath.
The bathroom window can be opened and closed to let in outside air. For safety it is equipped with fall‑prevention measures.
Can children enter the bath of the opposite gender?
Due to the revision of the Sapporo Public Bath Law Enforcement Ordinance, the age limit for mixed bathing is six years old.
What is the quality of the hot springs?
Slightly acidic sodium chloride spring
| SUNDRY
Is there a ski resort nearby?
Sapporo Kokusai Ski Resort is located about 20 km from our hotel.
Are there activities near the hotel?
You can enjoy activities, such as horse riding, fruit picking, snowshoeing, rafting, canoeing, dog sledding, skiing, and snowboarding.
Can I rent ski wear and other items at the hotel?
Unfortunately, we do not offer rentals. You can rent equipment at Sapporo Kokusai Ski Resort.
Is there a convenience store?
There are three convenience stores within a five-minute walk.
Can I use gift certificates, travel vouchers, and electronic money?
We only accept credit cards, UnionPay cards, and cash.
Do you have a courier service?
We can receive and send your luggage, such as suitcases.
Are there any age requirements for staying at the hotel?
Babies and small children are welcome to stay.
However, please note that minors cannot stay without being accompanied by an adult.
How do you distinguish between adults and children?
Adults are 12 years old and over, children are 6 to 11 years old, and small children are 0 to 5 years old.
We have rates that include bedding and meals for guests 6 years old and over, and all rates are per night with two meals.
Stays are free for small children 0 to 5 years old, but bedding and meals are not included.
Can I charge my electric vehicle?
There is one location. Please let us know in advance so we can reserve a spot for you.
Do you offer foreign currency exchange?
There are no currency exchange offices in the vicinity, including at our hotel, so please complete currency exchange before your visit.
Can I rent training wear and shoes?
We are sorry, but rentals are not available. Please bring your own training wear and shoes.
Are there any age restrictions for the fitness gym?
There are no age restrictions, but children up to 11 years old must be accompanied by a parent or guardian and we ask that you look out for their safety.
Tell me about your media room.
You can use our media room equipped with a large screen and theater-style chairs for a fee. If you have a contract with a video streaming site, you can enjoy movies, etc. There is also a karaoke system in the room. You can bring your own food and drinks. The media room is available for use from a minimum of one hour (in 30-minute time slots; our room closes at midnight).
Do you rent out equipment?
We have diaper bins, child toilet seats, child steps, bed guards, cribs, baby chairs for bathing, baby bottle sterilizers, backrest care chairs, non-slip bathtub mats, bathtub steps, wheelchairs, DVD players, nail clippers, extension cords, tweezers, body temperature thermometers, irons, ironing boards, buckwheat pillows, pipe pillows, memory foam pillows, hair irons, hot brushes, playing cards, charging cables, USB conversion plugs, and LAN cables. Stock is limited for each item, so they are available on a first-come, first-served basis. Please let us know as soon as possible if you would like to request these items.
Is the Internet available?
Free Wi-Fi is available inside the building.
How much is parking when staying overnight?
Parking is free.
